Customer Service & Retail

Our Customer Service apprenticeship equips learners with the skills required to deliver excellent customer regardless of the industry or sector.

Our Apprenticeship in Customer Service is designed to equip employees with the skills to deliver a high-quality customer experience, in line with a business’s brand promise and improving the customer satisfaction.

Our retail apprenticeship covers a host of businesses, from market stalls and independent shops to national chains and large superstores, covering a range of skills that can be used across this vast sector.

Customer service is at the heart of most business activity, so the skills gained from the apprenticeships will prove valuable across a range of industries and roles.

Customer service often involves dealing with the public face-to-face, but as many companies now have clients all round the world, telephone call centres and computer help desks are becoming increasingly important.

This programme recognises the need to be effective in all of these areas and will provide training to develop excellent interpersonal, communication and influencing skills to help customers make choices that are mutually beneficial to them and the business. In addition, personal organisation, presentation, self-development and team working will be key areas developed to drive quality and consistency through the service given to customers.

Good customer service is key to the success of any business or organisation.


Much better with Linden than the last company we had. Learner found experience much more positive because assessor treated her as individual and prepared to spend time with her, not just pass on generic information.  More motivational and willing to tailor it to learner’s specific situation.

Learner testimonial

Contact us to find out more

At Linden Management we are always ready and waiting to help you with your training or answer any questions you may have. Complete the contact form below, pick up the phone or send us an email – whichever is easiest for you.

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